I'm dissatisfied with Globe Broadband's unlimited surfing

I’ve been using this Globe broadband for almost 2 years now. Back then, I thought using it would be convenient and affordable, since they are offering 20 pesos per hour of browsing on the internet or to break it down, it is 5 pesos per 15 minutes of browsing. But it is per site, which means if ever you are browsing 2 sites within that 15 minutes, it will cost you 10 pesos in 15 minutes of browsing those 2 sites. At that time, I gave it a try since I don’t really use the internet that often since I’m busy with other things, wherein I’ll only be spending 20 pesos if I need to do something online, which I think at that time it was a practical option. And during those times, I believe Globe was the only network that was offering that kind of thing, so I don’t have any options at all but to try what they’re offering on the market.

However, if my memory serves me right, they released this unlimited surfing for 1 day for only 50 pesos some time in 2010. Hearing it really made me excited to try their promo since it’s UNLIMITED in the first place, which means you can surf the internet for 24 hours or anytime you want it.

For the first couple of months of using the promo I could say there was no problem, but the only issue I had with their service was you can’t be able to subscribe to their unlimited surfing once it was passed 9 pm. So if you have something to do very important online on that very day, then you have to register to their unli surf earlier than 9pm, or else you have to register the following day.

But, these past few months, I could say there were a lot of issues that I already encountered using their promo about unlimited surfing. I can say from a scale of 1-10, I will give their service a score of 4, which means lately I’m not already satisfied at all with Globe Broadband. I thought I was the only one who had these problems with them, but I have read some articles and forums that they were dissatisfied as well with the Globe’s unlimited surfing promo, and Globe has received numerous complains about it.

The thing that really irritates me was they are claiming that it was AN UNLIMITED SURFING but how come that you’ll receive a text message, stating that they have disconnected you for the reason that you have reached the maximum browsing sort of thing, and your subscription will continue the following day. This is VERY HASSLE on people like me who are doing something very important online, but because of this Globe fair use policy thing, I can’t be able to do what I supposed to do online. I’m still wondering why they haven’t resolved this issue yet when in fact like I said above, they already received tons of complains about it. Why is it that until now, they haven’t done anything about the complains they are receiving? 

All I can say is that, they have to give the best service they can give to their consumers, and please be honest with the service you’re offering since we really deserve it. If you say it’s unlimited surfing, then, give it to us. Don’t make us believe that you have this unlimited thing, as what you’ve promised on TV commercials, when in fact, it isn’t unlimited at all. After all, we, the consumers are the people responsible why your products are still on the market. So, you have to take good care of your consumers. Listen to all your consumers’ complains, and do all the possible ways just to make everything right.

Right now, I have plans not to use this Globe broadband anymore, since it actually gives me headaches every time they disconnect my internet connection, wherein I can’t do those important things online that needed to be done as soon as possible. Just like now, I can’t be able to register to their unli surf. Every time I register it always says that I’m still registered to unli surf, and I still have to wait for my subscription to end before I could register again, sort of thing. When in fact, my subscription supposed to end this morning, 8 am to be exact. However, it is passed 10pm but still, I couldn’t register to 8888 and actually, I’m wondering why I haven’t received the text message this morning that says my registration to unli surf has ended, hmmm, I smell something fishy here. Anyway, I can’t afford to experience this kind of thing every single day and it’s getting into my nerves. I don’t want to deal with this kind of drama anymore, since time for me is too precious to be wasted. I will just try other internet providers available on the market, wherein I’ll be happy and satisfied with the services they are offering.